How to reach us

Email support@mergevista.com. We review requests on a best-effort basis and prioritize active security incidents and access-impacting issues. Any contractual support hours or response commitments are defined in the applicable customer agreement.

Workspace access

For invitations, role assignments or access to a specific deal, first contact your organization’s MergeVista administrator. If an invitation fails or you cannot sign in, contact us and include your business email address and organization name.

Product assistance

We can help investigate unexpected behavior, imports, exports and workflow questions. Include the module, deal, action attempted and the time the issue occurred. Screenshots are helpful when they do not expose sensitive transaction information.

Security concerns

Report suspected unauthorized access or a vulnerability to support@mergevista.com with “Security concern” in the subject. Do not include passwords, authentication tokens or sensitive customer data in the initial message. For current security practices, see our Security & Trust page.

Privacy requests

Send privacy questions or requests to support@mergevista.com with “Privacy request” in the subject. Workspace-data requests should normally be directed first to the organization that controls the workspace. We may verify identity before acting on a request.

What to include

Your name, business email and organization.
A concise description of the issue and expected result.
The affected module or page and approximate time.
Any visible error message or support reference.

Never send passwords, one-time codes, access tokens or unnecessary transaction data.